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    • Information about PC Support

    • How does it work ?

      • You ask a question online. This question is examined and answered by one of our professional agents. If the advice is clear or the problem is solved we will send you an invoice. You do not pay per e-mail response. Prices are all-in for all the contacts we have with you regarding your problem.


    • What happends if you can not solve the issue ?

      • In that case you do not pay anything.


    • What happends if I do not understand the answer ?

      • In that case, please send a mail back to us with your comments and observations. We then go to look for a solution. You pay nothing as long as you do not indicate that the problem has been resolved *)


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      *) If you do not respond to your e-mail for some time we send you a reminder. If you then do not respond within one weeks , we assume that the problem is resolved and a invoice is sent.

      If the problem is beyond the control of www.backgroundtask.eu (eg, when we find that your hard disk is defective, or the problem is caused by a bug in a software, etc), we concidet the problem "solved", and you get an invoice.

      www.backgroundtask.eu reserves the right to consider a problem in exceptional cases as "resolved" and send an invoice.
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